Explore Opportunities

Business Development Representative

JuiceBar is looking for Business Development Representatives to join our team! In this critical and highly visible role, you will be able to interface directly with the sales team as well as marketing, manufacturing, and senior management. As the first point of contact for not only our sales professionals, but our prospects and customers, your role at JuiceBar is one of the most critical.

A Business Development Representative is responsible for overseeing all Sales touch points through the entire sales cycle.  This position reports directly to the Chief Commercial Officer.

As a Business Development Representative, your Essential Duties and Responsibilities will consist of three primary divisions: Sales, Projects, and Sales Support.

Sales

  • CRM Management: Warming up cold leads, filling in deal details in HubSpot, weekly meetings with each rep to clean up deals
  • Monthly Webinars: Manage post-webinar leads, assign to reps, assist as needed
  • Warm & Cold-calling through various lead lists as directed by the Chief Commercial Officer

Projects

  • Funnel Management Drip Campaign: Create and send Drip Campaigns to the Drip Pipeline bi-monthly
  • Trade Shows: Team member works with Sales to initiate, lead and manage all trade shows – sign ups, registration, booth set up/coordination, sales meetings on premises/dinners, attendee follow up
  • Newsletter: BDR shares ideas and helps get content from Sales as requested by Marketing
  • Email campaigns:  BDR handles frequent email replies, enriches leads & hands off to the sales team, measures follow up in the CRM.
  • Collateral: Work closely with marketing to ensure the Sales Team has what they need.
  • RFPs: BDR manages the RFP program.  Marketing typically is not involved unless a need for specific marketing materials or CX.
  • Incentives: BDR tracks nationwide incentives within each state and utility, working with the sales team to understand and assist on incentive programs. Catalog and distribute responses from interns incentive emails to reps
  • LinkedIN: Collecting contact info from prospective customers at the direction of the Director of Growth

Sales Support

  • Check in: Check in daily with each rep
  • Estimates: Prepare and Send estimates for Sales Team as needed
  • Materials: Manage the requests for collateral, apparel, etc for sales team

Additional Role Details:

  • Responsible for lead cultivation and turn over (in-bound)
  • Support field sales with digital content and curation of support material
  • Attend and support marketing events / efforts
  • Maintain customer records to ensure that project information is quickly accessible to team members throughout the company
  • Ensure marketing creatives are easily accessible to the sales team and are current
  • Phone Support, new customer qualification on an as-needed basis
  • Prepare and organize sales training materials
  • Represent Juice Bar’s vision, mission and culture with pride and purpose

Requirements

  • Minimum of (3) years of lead generation required
  • Minimum of (3) years of working closely with a Sales Team required
  • Experienced in social media management preferred
  • Must have strong organizational skills and attention to detail
  • Excellent written and verbal communication skills, as well as outstanding copywriting and proofreading skills
  • Ability to work autonomously
  • Preferred Software experience with HubSpot
  • Bonus points for driving an EV!!

If this job fits your talents, make sure to provide a cover letter and attach your resume for consideration.

Account Executive

In this critical and highly visible role within JuiceBar, you will be able to articulate an EV charging new business and customer strategy, quantifying the benefits to property owners and executives at enterprise brands and mid-size companies. Serving as the primary sales and business relationship manager for a portfolio of accounts in the commercial real estate vertical, you will be responsible for creating long-term account growth plans, revenue projections and other milestones. You will be responsible for  demonstrating short-term growth through new deals, expanding existing customer relationships and ensuring strategic alignment between JuiceBar and key customers.

What You Will Bring to JuiceBar

  • Proven track record of relevant experience driving new deals within the commercial real estate industry—offices, hotels, shopping centers, parking facilities, retailers.
  • Experience directly brokering deals with channel partners, procuring long-term key relationships with stakeholders and prospects.
  • Experience developing quantitative and qualitative account plans, strategically outlining projection of customer key milestones, revenue and growth over an extended period (i.e. five years).
  • Expertise in negotiating with ability to secure multi-million dollar transactions.
  • Experience developing key advocacy relationships with stakeholders such that they share business plans with you.
  • Ability to intimately forecast up-to-date key opportunities within each quarter and track these opportunities on a weekly basis.
  • Experience with multi-channel sales including trade shows, telesales, networking
  • Ability to prepare Quarterly Sales Reviews to present status of portfolio to company executives and Board Members.
  • Ability to thrive and exhibit creativity, independence, focus, and critical thinking/problem solving in a fast paced, ever-evolving, sales environment.
  • Ability to work cross-functionally with COO to analyze market opportunities and product needs to create market strategies.

Requirements

  • Undergraduate degree
  • Minimum 5 years sales experience working for a hardware/software company,
  • Experience in delivering sales reports and forecasts to CEO’s and COO’s
  • Successful track record building channel business relationships from early stages, with results in substantial revenue growth
  • Excellent verbal and written communication skills
  • Strategic selling and solutions selling orientation
  • Experience selling EV chargers, system level products, including computer systems, data networking equipment, or software a plus
  • Up to 50% Travel when safe

If this job fits your talents, make sure to provide a cover letter and attach your resume for consideration.

Onboarding & Support Specialist

Location: Connecticut/East Hartford

Mission

As a key member of the JuiceBar Support team, your mission will be to create an extraordinary experience for our customers and service partners. You will be relied on to carry out onboarding of clients and act as a backup for post-sales support such as commissioning, troubleshooting, analysis, and create brand loyalty through the continual improvement of service quality.

What You Bring to JuiceBar

  1. Proven innate ability to drive excellent Customer Service
  2. Strong engineering mindset, with a background in technical support or similar experience
  3. Effectively communicate across the board to stakeholders, managers, colleagues, and CUSTOMERS
  4. Trust your judgment, proven ability to effectively identify and convey messages regarding field issues to the team
  5. Ability to prioritize urgent needs vs. daily issues in the field
  6. Solve problems using your professional, technical, and product knowledge and expertise
  7. Self-starter, with high standards of assuming responsibility and accountability for successfully completing projects
  8. Think on your feet; excellent listening and questioning skills, combined with the ability to interact confidently with clients to troubleshoot and establish what the problem is and explain the solution
  9. Coordinate with sales, operations, field services, external partners, and the customer to achieve timely and accurate answers to customer questions and resolution of issues
  10. Investigate, Account management skills including investigating and understanding current and historical affairs for specific accounts
  11. Decisive, with the ability to adapt to change and competing demands, by being comfortable with making next-step decisions and is excited by “thinking outside of the box”

What You’ll Be Doing

  1. Manage Customer Onboarding process from point of shipment to activation by tracking status in the CRM system and following up with clients
  2. Respond to internal & external telephone calls and email/ticket requests for JuiceBar technical & onboarding support while setting proper expectations
  3. Enter data into the ticketing and CRM systems in an accurate and complete manner to document problems including troubleshooting results as well as escalation, repair, customer updates, or other relevant information
  4. Remote troubleshoot, evaluate, track, and manage EVSE and network issues and recommend the best solutions such as escalating to higher tiers or resolving according to standard operating procedures (or creating SOPs as needed)
  5. Quickly identify and analyze JuiceBar EVSE events from multiple network portals and create tickets or escalate as needed
  6. Learn new software/hardware and collaborate to create standard operating procedures and documentation on training and processes
  7. Provide remote training to internal and external customers
  8. Participate in audits of JuiceBar EVSE hardware and software

Desired Outcomes

  1. Provide a world-class, white-glove customer service experience for JuiceBar
  2. 24-hour or less turnaround response time to communicating and/or completing a task
  3. Perfect data hygiene on data input, customer service tasks/issues, and field service matters
  4. Making the team aware of the three above

Key Competencies to Success

  • Positive attitude
  • Scrappy and roll-up sleeves
  • Strong work ethic/high standards
  • Speed, flexibility, and attention to deadlines
  • Openness to learning new skills and take on ad-hoc projects
  • Curiosity – around data, industry, technology
  • Strategic out-of-the-box thinker
  • Openness to feedback
  • Manage priorities to meet deadlines
  • Calm under pressure
  • Strong communications (writing, verbal)
  • Teamwork
  • Attention to detail
  • Proactive