FAQs

FAQs

WHY EV CHARGING STATIONS?

Why would someone want to own charging stations now?

Starting in 2010 ten major automobile manufacturers released electric vehicles across the United States. Electric vehicles provide us with a cleaner environment, reduce our dependence on foreign oil, and allow us to operate vehicles at a lower cost than current gas-powered vehicles. While many people purchasing an electric vehicle will have a charging station installed at their home they will also need to access public charging stations while out on the road. Drivers will need charging stations in public garages, workplaces, sports venues, hospital parking lots, retail stores, restaurants, cultural recreation centers, and any other location where they will park their cars for extended periods of time.

CHARGING STATIONS

How do I know which charging station is right for my property?

There are several questions to ask when deciding which charging station would best suit the needs of your patrons. Commonly it depends on the amount of time a person will be parked at your property. Feel free to contact us directly and we would be happy to walk you through the decision making process.

How much space does a charging station require?

JuiceBar has many options of charging stations available, providing you with the most choice to fit the needs of your property. Our Gen 3 for example has the option of a wall mount for facilities where space may be limited. For a complete list of our products and their size, check out our spec sheets located on our product pages or contact our JuiceBar team for suggestions.

How long is the hose that comes off of the charging station?

The hose length differs depending on which charging station. Please visit the individual product page to see the spec sheets for each charging station.

Does the JuiceBar Double unit have a Level 1 Charger?

At your option!  If you wish we can provide both two SAE-J1772 EV Charge Couplers and one or more Level 1 connections such that your charger can charge up to 3 or 4 cars simultaneously.

What is the difference between Level 1, Level 2 and Level 3 charging stations?

The level of charging refers to the voltage used by the charging station. Standard outlets in the United States are at 110 – 120 volts. Level 1 charging is done at this voltage. A majority of the electric vehicles released prior to 2010 utilize a Level 1 charging station. Level 1 charging can take as much as 8 – 16 hours to fully charge depending on the car and level of charge on the battery. Level 2 charging uses 208 – 240 volts and typically have a charge time of 4–6 hours to completely charge a vehicle. Level 3 charging uses 440 volts and are a great fit for highway charging, or anywhere a quick charge is needed. The Level 3 charging stations that are currently available can provide 80% of a full charge in fewer than 30 minutes.

Does my JuiceBar Gen 3 charger have to be accessible to the general public?

No, your JuiceBar Gen 3 charger can be private, and only accessed by approved individuals, if you desire. Please speak with your network provider to understand the features that exist for your station(s).

I live near the ocean, and/or in an area with lots of inclement weather. Will the JuiceBar Gen 3 charger function outdoors in these conditions?

Yes, the JuiceBar Gen 3 charger has a NEMA 3R rated enclosure.

The charger enclosure can withstand various weather hazards such as rain, sleet, snow, and is undamaged by ice formation on the charger enclosure Suggested operating temperature is 25° C to +50° C; – 13° F to +122° F.

CHARGING

How much range does an electric vehicle get per hour of charge?

The rate of charge depends on the amperage of the JuiceBar.  A 32 amp charging on a 208 voltage circuit will produce 6.66 kilowatts per hour or enough charge for about 26 miles of range for the average driver.  By contrast, JuiceBar’s 80 amp charger will produce 16.64 kilowatts per hour, enough battery power for 66.6 miles of range for the average driver.

How long does it take to completely charge an electric vehicle?

It depends on the amperage of the JuiceBar and the capacity of the battery size of the vehicle.  An 80 amp charger will produce about 66.5 miles of range per hour, filling a 200 mile range battery in 3 hours.  Most Electric Vehicle users utilizing chargers in public parking garages will only need to “top off” which would mean they only need to use the JuiceBar for 1 – 2 hours.

ELECTRICAL

What kind of circuit breaker(s) does my JuiceBar Gen 3 charger require?

Current production JuiceBar Gen 3 chargers require one dedicated circuit (breaker) per charging connector, with a minimum 20% headspace, or in accordance with local electrical guidelines.

For example: a dual 40-amp charger will require two 50-amp circuit breakers to safely power the charger.

A short list of breaker values can be found on page 10 of the latest installation manual. Please note: failure to follow these instructions can result in a voided warranty due to improper installation. https://juicebarcharger.app.box.com/s/gmqq9lepy5w2ip0v0spq2iru6p4rjm4h

Does my JuiceBar Gen 3 charger have GFCI protection?

JuiceBar Gen 3 chargers are not equipped with a GFCI (Ground Fault Circuit Interrupter), however, they are equipped with a CCID20 (Charging Circuit Interrupting Device).

The CCID20 functionally provides similar ground fault protection (protection which prevents someone from being shocked if in contact with the charger) while also providing the added benefit of an automatic reset feature. This allows the charging circuit to resume charging once the fault condition has been cleared.

The CCID20 is an improvement over GFCI which normally requires a manual reset of the GFCI to restore function.

If my electrical panel doesn’t have the required space for the JuiceBar Gen 3 charger can I use a load management device, and install the charger?

No, the circuit feeding the JuiceBar Gen 3 charger requires a minimum 20% head spacing for safety.

Failure to install the charger in accordance with JuiceBar guidelines can void the warranty.

If I have a dual circuit breaker JuiceBar Gen 3 charger, can I feed it using a single circuit (breaker) at the panel by using a tap or jumpers inside the charger?

No, dual circuit breaker JuiceBar Gen 3 chargers require two dedicated double pole circuit breakers at the panel, one feeding each side of the charger.

Tapping/jumping from breaker to breaker inside the charger will be considered improper installation and will void the warranty.

What size cable can the JuiceBar charger accommodate?

JuiceBar Gen 3 terminal block chargers can accommodate up to 1/0 AWG cables for current carrying terminal blocks, and from 16 AWG-2 AWG on the ground terminal block.

JuiceBar Gen 3 circuit breaker chargers can accommodate cables from 8 AWG – 1/0 AWG cables.

INSTALLATION

How much will a charging station cost me in electricity?

Depending on the Level of charge, electricity costs can vary. Electricity costs are minimal regardless of which charging station you decide is right for your property. Per hour cost of Level 1 charging is typically $0.14 per kWh, for example.

What happens if I don’t have a 208/240 Volt service line?

Please contact your electrician for available options.

Who is responsible for the installation?

The property owner or manager is responsible for the installation of the charging station(s). JuiceBar however is always available to offer assistance with any questions.

How easy is installation?

JuiceBar chargers come fully assembled and ready to install. Connecting to your existing electrical infrastructure is very straightforward.

Can I install the charging station myself?

Instillation requires a licensed electrician.

Where is the best location to install the JuiceBar?

JuiceBar chargers should be located in a highly visible location preferably near the parking attendant booth or entrance to the facility. We recommend you also consider proximity to an electric source.

Can I use my own mount for the JuiceBar Gen 3 charger?

No, for the JuiceBar Gen 3 charger to retain its NEMA 3R rating it must be installed with only approved JuiceBar components.

Can I modify the JuiceBar Gen 3 charger cabinet to perform installation? For example, punching/drilling a hole in the charger to connect an electrical conduit into the charger.

No, JuiceBar Gen 3 chargers have pre-marked knockouts for running the electrical conduit, and conductors into the charger. (Any unauthorized modification to the enclosure, charger charging components, or not utilizing the knockouts, can void your warranty.)

Can I request a dual terminal block JuiceBar Gen 3 charger to power share a single circuit breaker?

No, all current production JuiceBar Gen 3 chargers are equipped with circuit breakers which will require one dedicated circuit (breaker) per charging port on the charger.

If you already have a power sharing (jumper equipped) dual terminal block charger, and think you may require a replacement charger, please reach out to JuiceBar Support who will assist in troubleshooting and defining next steps. (This style of charger has been phased out and will only be supported as long as parts allow.)

Are there any JuiceBar Gen 3 charger placement requirements regarding bollards or other obstructions?

Yes, JuiceBar Gen 3 charger placement requirements, and suggestions can be found in the latest version of the installation guide pages 16-19. https://juicebarcharger.app.box.com/s/gmqq9lepy5w2ip0v0spq2iru6p4rjm4h

SERVICE & MAINTENANCE

What maintenance plans do you offer?

Don’t worry, we got you covered! At time of purchase you can choose to add a 1, 2 or 3 year Proactive Preventative Maintenance Plan. Choose from our Silver, Gold or Platinum level plan. Ask one of our JuiceBar team members for further details.

How do I get service?

Contact our JuiceBar team at 860-308-2054 for service, or you can fill in the Contact Us form on our website that goes directly to our team. We will get right back to you.

Once a car is charged, will the charging station shut off automatically?

Yes.

In the event the charging station isn’t working, how will I know?

There are a couple of cues that will let you know if the station is not working. The LED backlit JuiceBar words will be off, and/or the GFCI breaker will be tripped, and if you have a Point of Sale system with a screen it will have a message displayed. Our units with no screens will have an indicator light.

Does my JuiceBar Gen 3 charger require any regular maintenance?

The only routine maintenance that is suggested is a visual inspection of the outside of the unit, as well as a wipe down of the charger with a cloth every 6 months to 1 year to avoid dust buildup.

Can/should I open the JuiceBar Gen 3 charger core (inner box) if I am experiencing issues with my charger?

No, the JuiceBar Gen 3 charger core contains sensitive electronics and high voltage components; opening the charger core is dangerous.

Anyone opening the charger core besides an authorized JuiceBar technician will void the warranty.

What safety and security features are included in the JuiceBar Gen 3 charger?

JuiceBar Gen 3 chargers come equipped with CCIDs (Charging Circuit Interrupting Device) to ensure the end user is safe from electrical shock.

JuiceBar Gen 3 chargers also come equipped with dual safety relays which ensure the charging cord will not stay energized even if the primary relays have failed in a closed (i.e. ‘on’) position.

JuiceBar Gen 3 chargers also come equipped with a Cable Retractor system to avoid cables on the ground and tripping hazards.

The JuiceBar Gen 3 charger comes equipped with two different types of locks to ensure unauthorized personnel cannot gain access to the charger.

WARRANTY

Does JuiceBar offer any warranties?

Yes, each JuiceBar charger comes with a one year limited warranty parts and labor. JuiceBar also offers Proactive Preventative Maintenance Plans.

PRICING

How much revenue does the average charging station generate?

This differs greatly as owners have all the choice with JuiceBar charging stations on how they would like to generate revenue and create an income-producing asset. It is up to each owner to decide what is a reasonable rate to charge for the charge, depending on the Level of charging station and electrical costs to the facility. Some owners may prefer to charge a premium for an EV reserved stall, and provide the charge for free. The Juice Bar also allows room for advertising, which can provide revenue from sources looking to brand themselves with your audience and a billboard of sustainability. Contact us directly and we would be happy to send you an ad revenue comparison chart.

Can I require users to pay to use the JuiceBar?

Yes, JuiceBar offers our customers the choice whether or not to charge users.

When can I begin to charge customers to use the JuiceBar?

Our optional Point of Sale system allows you to choose when you would like to start charging and how much.

Are there options for advertising and sponsorship opportunities?

JuiceBar’s unique design allows for customization that includes branding, advertising and sponsorship opportunities. Whether you want to strengthen your own brand’s goodwill by supporting a clean initiative, sell advertising space on the unit, or partner with a sponsor to share in the cost, the choice is yours. Suggested advertising rates can range from $200 – $500 per month making the JuiceBar cash flow positive if the buyer is utilizing a lease product to purchase the JuiceBar. Partnering with a sponsor is different than selling advertising on your JuiceBar, as it is a predetermined shared cost model. These opportunities come in addition to the option of charging a fee or offering free EV charges to your customer. Contact us directly and we would be happy to send you an ad revenue comparison chart.

Is there a lease option for JuiceBar charging stations and installation?

Yes. There is leasing available beginning as low as $69 per month, depending on the type of charging station. Installation costs can also be bundled into lease payments so that these costs can be shaped to fit operating budgets rather than capital budgets.

REBATES AND INCENTIVES

Where can I go to get information on rebates?

Our JuiceBar team can help to direct you to incentives and rebates available.

What are the government rebates?

Federal and State rebates can provide incentives and / or funding for the cost of the charging station, including the charging unit, engineering and installation. Contact us to inquire about current government programs and qualifications.

3G SHUTDOWN

Which cellular providers are ending 3G service?

All major cellular services are shutting down their 3G networks in 2022. AT&T will end 3G service in February, T-Mobile will end all 3G service by July and Verizon will shut down 3G service by December.

Why are some EV chargers having issues with the end of 3G?

Many competitor companies have proprietary hardware that is compliant with the 3G network. These chargers depend on 3G connectivity to provide owners and customers services like management, monitoring and charger payment.

How will I know if my charger is affected by this 3G interruption?

Many popular chargers are all tied into the 3G network, but many other chargers may be affected by this change. Without replacement or upgrades, your EV charger will not function. Make sure to check with your EV charger provider to see if your unit will be affected.

What are my options if I have a 3G EV charger?

If your current EV charger is dependent on a 3G network, you have two options: upgrade your obsolete charger or replace your charger with a new unit.

If my charger company will upgrade the unit, why replace my device?

 

Upgrading your charger’s hardware will cost you thousands of dollars, and the result is a unit that is still outdated and needs further hardware upgrades in a few years. A better option than enduring the high cost of updating obsolete EV chargers is replacing them with superior JuiceBar chargers.

Is it cheaper to upgrade rather than buy a new charger?

Not necessarily. Depending on which company provides your charger, you could be billed thousands of dollars for an upgrade. JuiceBar provides a Trade Up program that offers $1,000 towards replacing existing functioning or non-functioning EV chargers from any other brand.

How do I know JuiceBar chargers will work when networks eventually update to 5G?

 

JuiceBar chargers use an open protocol system, allowing you to choose your own network. If you decide to switch networks, JuiceBar chargers will enable you to retain existing hardware. JuiceBar is so confident with their chargers they offer a 10-year guarantee.

What are the benefits of purchasing a new JuiceBar charger?

 

  • New JuiceBar chargers provide a much faster charge than outdated models from other companies. Newer EVs can charge at 48amps, whereas your current models are 30- or 32-amps. This updated speed means multiple users can use one charger, doubling your charger capability.

 

  • New JuiceBar chargers incorporate upcoming software updates that make the chargers’ demand response more efficient and allow JuiceBar to incorporate V2G/V2B when available.

 

  • JuiceBar’s open protocol system makes incorporating the charger into a building, energy or parking management system far simpler.

 

  • JuiceBar builds its standard application programming interface (API) for all commonly used systems. This API is critical when implementing a power management application.

 

  • JuiceBar’s standard network system is half the cost of competitor systems.

How quickly can we get a JuiceBar charger?

All JuiceBar chargers are manufactured in the United States and shipped to you as quickly as three weeks.

TRADE UP PROGRAM

What is the Trade Up program?

If you have non JuiceBar chargers installed, and are unhappy with their performance or network, you can Trade Up to JuiceBar’s faster, smarter and more reliable charger. Our Trade Up program includes a $1,000 rebate and a 10-year guarantee on a 4G network

Does my charger have to be fully functioning to be eligible for the Trade Up program?

No, the Trade Up program applies to both working and non-working units

How quickly can I Trade Up to a JuiceBar charger?

All JuiceBar chargers are manufactured in the United States and shipped to you as quickly as three weeks.

How will I receive the rebate?

We will apply the rebate to the cost of your charger

Is there a limit on the number of chargers I can Trade Up?

No there is not a limit on the number of chargers you can Trade Up?

Do I need to ship you my old chargers in order to receive the rebate?

No you do not need to ship your old chargers in order to receive the rebate?

NETWORK

Can I choose which cellular network my JuiceBar Gen 3 charger goes on?

No, the Network and JuiceBar will work together to determine the best cellular network for your station(s) based on your station’s location and cellular reception.

The cellular network used will depend on the network availability in your geographical area, as well as SIM card compatibility.

Can I use a network that JuiceBar has not onboarded yet on the JuiceBar Gen 3 charger?

While JuiceBar Gen 3 chargers are OCPP compliant, each network must go through a validation process before it can be used with the JuiceBar Gen 3 charger to ensure compatibility. Each validation is unique, and timeline and cost can vary based on the network’s readiness and compatibility.

If you have a network, you would like supported by our chargers, please reach out to your JuiceBar sales representative to discuss validation opportunities.

I purchased a JuiceBar Gen 3 charger which requires an RFID card (FOB), and I need the RFID cards. Where do I get them?

RFID cards/Fobs are acquired through your network provider.

For example: AmpUp, EVConnect, EVGateway, etc.

JuiceBar does not provide RFID swipe cards/Fobs.

How many ethernet cables do I need to run to my JuiceBar Gen 3 charger?

An ethernet connected JuiceBar Gen 3 charger requires one dedicated live ethernet cable per charging connector.

For example: a dual charger connected via ethernet will require two live ethernet cables – one connected to each side of the charger.

Ethernet cables cannot be daisy chained together. If chargers are daisy chained together only the first charger receiving the live ethernet cable will be fully operational.

Can I put an ethernet (POE) switch inside the JuiceBar Gen 3 charger enclosure?

No, installing any unauthorized hardware inside the JuiceBar Gen 3 charger enclosure will void the warranty.

Can I order a non-networked JuiceBar Gen 3 charger and network it later?

Yes, however this requires a controller swap with associated parts and labor costs that are not covered by the warranty.

BRANDING

What are your branding options?

We offer 3 ways to brand your JuiceBar Gen 3 charger:

Option A: Full Wrap, Client Designed – customize your charger with a vinyl branded UV-resistant wrap that promotes your brand

Option B: Logo Overlay (Decal Option) –cobranded charger with your logo and the JuiceBar logo

Option C: JuiceBar branding only

I want my logo on the door of my JuiceBar Gen 3 charger. What does JB need from me?

  • Required: High resolution files (EPS is the best to use, but we can also accept CDR, AI, or PDF)
  • Required: Pantone or CMYK colors
  • Suggested: Brand guidelines

Can I attach additional advertisements/signage to the JuiceBar Gen 3 charger once I install it?

No, custom branding of the JuiceBar Gen 3 charger is an option, but we do not suggest adding any additional stickers or collateral to the station.

Please Note: Modifying the charger with additional components will void the warranty (for example: permanently affixing signage with bolts/screws).

SHIPPING

How long will it take for my JuiceBar Gen 3 charger to ship?

Generally, JuiceBar Gen 3 chargers will ship within three weeks after receipt of deposit.

If you have requested custom branding on your charger, it will take about 4-6 weeks after receipt of deposit, and approval of design for your charger to ship.

Can I overnight ship my JuiceBar Gen 3 charger?

No, all JuiceBar Gen 3 chargers are shipped on a pallet. If you require expedited shipping, please contact your sales representative.

How does the JuiceBar Gen 3 charger ship?

Due to the heavy-duty weight of the JuiceBar Gen 3 charger, it is shipped via freight (for example: not standard small package) in one box fully assembled. There is a separate box for the pedestal.

It is important to know if the client has a loading dock on-site or if a liftgate truck is required (extra fees) to receive the charger.