Field Services Manager

What You Will Be Doing

JuiceBar is searching for a Field Services Manager who’s comfortable working in a start-up and thrives in a fast-paced environment.  Reporting to our VP, Customer Success, the Field Services Manager will oversee external field contractors and processes for site surveys, make ready & prep, installation, activation, and in-field maintenance & repair to provide world class service to our customers and partners.

What You Will Bring to JuiceBar 

  1. Manage, maintain, and grow a network of 3rd party contractors and installation partners nationwide.
  2. Manage processes and KPI’s of external 3rd party field technicians to perform routine on-site services including site surveys, make ready & prep, installation, activation, and maintenance & repairs.
  3. Identify and develop Field Service revenue opportunities to ensure a wide variety of revenue streams for JuiceBar (ie. ServiceBar)
  4. Create Second level of service – Approved Installers. We have Certified FSP’s already in place, and we are looking to expand to a second level of “Approved Installers” to widen and deepen our reach in various geographies
  5. Develop & maintain certification and training programs for contractors, employees, resellers, distributors, joint venture partners and others who offer chargers to customers and prospective customers of the company
  6. Oversee the scheduling and training of field service representatives
  7. Handle service contracts and direct field support services
  8. Ensure all technical customer field issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed
  9. Track customer invoices, new and returned parts, field checklists, Service Level Agreements & verify completed work.
  10. Work closely with the internal technical support teams.
  11. Work closely with Leadership, colleagues, and the Company’s engineering contractors to understand the Company’s products and services and offer suggestions for improvement.

Requirements

  1. Excellent interpersonal and customer service skills.
  2. In-depth knowledge of industry best practices and service delivery standards.
  3. Strong leadership ability and team spirit.
  4. Excellent written and verbal communication skills.
  5. Attention to detail.
  6. Excellent organizational skills.
  7. Proficient with Microsoft Office Suite, HubSpot, PipeDrive, NetSuite

Education

·       Bachelor’s degree

·       At least Five to Seven years of relevant experience

If this job fits your talents, make sure to provide a cover letter and attach your resume for consideration.