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activateEV for Drivers FAQs

Charging FAQs

Do you have an app?

You can find the activateEV charging app available on both the Google Play and Apple App stores. There is no charge to download the app. 

How do I start a charging session on activateEV?

Please download the activateEV app available in the Google Play and Apple App stores.

Register for an account and associate a form of payment with either a credit or debit card. You can search for a charging station using the search bar at the top of the screen, or simply scan the QR code on the station using the QR code reader from within the app. Once charging has been initiated, follow the prompts on the screen to plugin your car and begin charging.

You can also start a charging session with an RFID associated to your charging account, or by calling 833-333-4867 for a remote start. 

How much does it cost to charge my car?

The cost of using a charging station is set by the charging station owner and can vary. You can see the cost of each individual station by clicking on the location within the app and scrolling down to see the list of available chargers and their associated costs. 

How long will it take to charge my car?

The time to charge an electric vehicle will vary depending on many different factors. JuiceBar EV charging stations are Level 2 stations and can be found in 32, 40, 48 and 80 amps. The size of the amperage will affect the speed of charge, but an average rate of charge is 15-25 miles of range per hour with higher amperages delivering up to 60 miles of range per hour. 

Why does my car not charge at the same rate throughout my charge cycle?

Your electric vehicle battery is actually a large block made up of smaller battery cells within it. Think of those cells as empty glasses and the charging station as a pitcher of water about to fill those glasses. When you first pour that pitcher, the water flows out pretty quickly because there is a lot of space in the glass to fill - in fact, if you have a lot of glasses to fill, you might decide to first quickly fill each glass about ¾ of the way before returning to more slowly top off the glasses until they’re completely full. Likewise, with an EV battery, charging up to 80%* of capacity can happen pretty quickly - but when there’s only about 20% of space left to fill up those battery cells, the charger needs to slow down its energy distribution to fill up the remainder of the space appropriately. You might not realize it, but you’re already used to this charging pattern, because cell phones recharge the same way! The next time you have an empty cell phone battery, take a look at how much time it takes to recharge your phone to 80%, and then compare  that from the time it takes your phone to go from 80% - 100%. 

*Please note that each car manufacturer determines its own rate of charge reduction in order to ensure that your vehicle’s battery has the longest lifespan possible. Environmental factors, such as external temperatures might also affect this rate. Refer to your manufacturer’s handbook to understand your specific vehicle’s charge rate.  

How do I set up my RFID card to work with the charging station?

Any 13.56 mhz RFID card/fob can be associated with a driver’s account to start the charging session.

To associate the card or fob with your account, you must be at an activateEV charging station and have the activateEV app installed on your phone. 

  1. Open up the RFID menu in the activateEV app and touch the green “Scan QR Code” button to open up the app camera and scan the QR code on the station. 
  2. Tap the RFID card/fob that you want to associate with your charging account to the RFID card reader on the front of the station
  3. Complete your setup by naming your RFID tag within the app and selecting which payment method it should be linked with. You are now ready to use your RFID card to start your charging sessions. 

Driver Support FAQs

How do I contact support?

You can either email us at or call our 24/7 support team at 833-333-4867.  

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